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Privacy Policy

1. Introduction

This Privacy Policy explains how FixMyTea ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website, use our services, or otherwise interact with us. By using FixMyTea, you consent to the practices described below.

2. Information We Collect

  • Personal Information: When you sign up or use our services, we may collect your name, email address, payment information, account credentials, and any information you provide (such as Tea app profiles, reviews, or endorsements).

  • Usage Data: We automatically collect data about your interactions with our site, including IP address, device info, browser type, access times, pages viewed, and referring URLs.

  • Cookies & Tracking: We use cookies and similar technologies to enhance your experience, understand user behavior, and enable certain features. You can disable cookies in your browser, but some features may not work properly.

  • Third-Party Data: We may receive limited information from payment processors or integrated third-party services, as required to provide FixMyTea.

3. How We Use Your Information

  • To operate, provide, maintain, and improve FixMyTea services.

  • To process payments, manage accounts, and deliver requested features.

  • To communicate with you about your account, support requests, or important updates.

  • To detect, prevent, and respond to fraud, abuse, or security threats.

  • To comply with legal obligations or respond to lawful requests.

  • For analytics, research, and product development (always in aggregated or de-identified form whenever possible).

4. Sharing & Disclosure of Information

  • Vendors & Service Providers: We may share your information with trusted third parties who help us operate FixMyTea (for example: payment processors, analytics providers, infrastructure, or customer support platforms). These providers are contractually required to safeguard your data.

  • Legal & Safety: We may disclose your information if required by law, subpoena, or to protect the rights, property, or safety of FixMyTea, our users, or the public.

  • Business Transfers: If FixMyTea is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  • With Your Consent: We may share information for other purposes only if you direct us to do so or expressly consent.

  • We never sell your personal information to third parties.

5. Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes. You may request account deletion at any time.

6. Data Security

We use industry-standard measures (such as encryption, secure servers, and access controls) to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

  • You may review, update, or correct your account information at any time by logging in or contacting support.

  • You may request deletion of your account and associated data by emailing us at support@fixmytea.com.

  • You may opt out of non-essential emails and communications by following the unsubscribe instructions in those emails.

  • If you are in the European Economic Area (EEA) or California, you may have additional rights under the GDPR or CCPA, including the right to access, restrict, or object to processing of your data, as well as data portability.

8. Children’s Privacy

FixMyTea is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review their privacy policies before providing any personal information.

10. International Users

FixMyTea is operated from the United States. If you access our services from outside the U.S., you acknowledge and consent that your information may be transferred to, stored, and processed in the U.S. or other countries, which may have different data protection laws than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date. Your continued use of FixMyTea after changes become effective means you accept the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at support@fixmytea.com.